Concierge

Job Responsibilities: 

  • Welcome customers upon entrance and confirm reservations 
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements 
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel 
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations 
  • Arrange events, excursions, transportation etc. upon request from hotel residents 
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls 
  • Respond to complaints and find the appropriate solution 

Job Requirements: 

  • Proven experience as concierge; experience in customer service or relevant role is an advantage 
  • Proficiency in English; multilingual is strongly preferred 
  • Excellent communication skills 
  • Polite and confident with a great deal of patience  
  • Ability in multitasking and time-management 
  • Aptitude in resolving issues with a customer-focused orientation 
  • High school diploma: degree in hotel management or relevant field will be a plus 

Contact Information: HR Department
Email Address: hr@nakigroup.com

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