Front Office Supervisor

Job Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies and service procedures/standards
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Anticipate tenant’s needs, respond promptly and acknowledge all tenants, however busy and whatever time of day
  • Maintain positive tenant relations at all times
  • Resolve tenants complaints, ensuring tenants satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assign work areas
  • Monitors the personnel of these operations to ensure tenants receive prompt, cordial attention and personal recognition
  • Ensures staff, particularly tenants contact personnel, are familiar with members, known repeat tenants and other VIPs and provide special attention and recognition
  • Coordinates exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
  • Schedules and regularly conducts routine inspections of areas under control
  • Other tasks assigned by Operations Manager.

Job Requirements:

  • Education: Bachelor’s degree of Hotel and Tourism Management or degree in hospitality management (Masters preferred)
  • Knowledge: Local and international in hospitality industrial.
  • Experiences: Minimum 3 years in hospitality in particular with a luxury Service Apartments or Hotels.
  • Computer and office technology: Microsoft Office, Internet, Email
  • Language: Good command of English and Chinese
  • Skills: Time Management, Organizational Skills, communication and interpersonal skills, capacity building skills, people skills flexible, Team players and good in problem solving

Job Benefits:

  • Health Insurance
  • Accident Insurance
  • Annual Leaves
  • Sick Leaves
  • Special Leaves
  • Public Holidays
  • Annual Staff Party
  • Training Opportunities
  • Other Leaves and Benefits

How to apply:

Interested candidates should send CV with three professional referees, a recent photograph and cover letter with copies of relevant certificates to Naki Head Office or Shortlisted candidates will be notified and contacted for interview.

Contact Person: HR Department
Email Address:

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