Job Scope: 

Responsible for the management of all aspects of the front desk functions, in accordance with property standard. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Job Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies and service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate tenant’s needs, respond promptly and acknowledge all tenants, however busy and whatever time of day
• Maintain positive tenant relations at all times
• Resolve tenants complaints, ensuring tenants satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Monitors the personnel of these operations to ensure tenants receive prompt, cordial attention and personal recognition
• Ensures staff, particularly tenants contact personnel, are familiar with members, known repeat tenants and other VIPs and provide special attention and recognition
• Coordinates exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security
• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
• Schedules and regularly conducts routine inspections of areas under control
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key tenants, or other special tenants needs.
• Promotes Company sales and in-house facilities
• Monitors and controls the inventories for operating equipment and supplies

Job Requirement:

• Education: Bachelor’s degree of Hotel and Tourism Management or degree in hospitality management (Masters preferred)
• Knowledge: Local and international in hospitality industrial.
• Experiences: Minimum 3 years in hospitality in particular with a luxury Service Apartments or Hotels.
• Computer and office technology: Microsoft Office, Internet, Email
• Language: Good command of English language and be able to communicate well
• Skills: Time Management, Organizational Skills, communication and interpersonal skills, capacity building skills, people skills flexible, Team players and good in problem solving

Job Benefits:

• Annual leaves (18 days per annum)
• Public holidays and other Leave entitlement
• Health and accident Insurance
• Training opportunities and career advancement
• Annual party and other staff gathering events
• Allowances and other benefits

How to apply:

Interested candidates should send CV with three professional referees, a recent photograph and cover letter with copies of relevant certificates to Naki Head Office or hr@nakigroup.com. Shortlisted candidates will be notified and contacted for interview.