Mall Manager

Job Responsibilities:

Mall Management

  • Preparing and managing budgets.
  • Attracting new tenants through advertising, property viewings, and encouraging referrals.
  • Interviewing tenants and running credit checks.
  • Setting rental rates, negotiating and enforcing lease agreements.
  • Addressing tenant complaints and inspecting vacated units.
  • Contracting and supervising repairs and maintenance work.
  • Collecting rent, dealing with late payments, and handling operating expenses.
  • Maintaining records of income, expenses, signed leases, complaints, maintenance, etc.
  • Preparing reports on the financial performance of properties.
  • Terminating leases and initiating eviction proceedings.

Marketing

  • implement marketing initiatives to achieve occupancy goals
  • manage and control advertising budgets
  • advertise and fill vacancies
  • obtain referrals from existing tenants
  • process applications and follow up with applicants
  • promote and show properties to prospective tenants
  • interview, qualify and place tenants
  • maintain updated availability reports
  • keep rental at optimum capacity
  • maintain in-depth knowledge of market conditions

Administrative

  • negotiate, prepare and enforce leases
  • complete all required paperwork for new tenants
  • collect security deposits
  • ensure the premises is ready for new occupants
  • maintain all statutory required records
  • ensure compliance with relevant laws and regulations
  • enforce terms of rental agreements

Financial

  • establish appropriate rental rates by conducting market research, determining costs and considering profit goals
  • prepare and distribute monthly statements
  • ensure timely payments and collections
  • minimize rental arrears
  • coordinate default proceedings
  • schedule expenditures
  • check and pay invoices
  • prepare annual budgets
  • analyze and correct budget variances
  • keep accurate and up-to-date financial records
  • prepare weekly and monthly financial reports

Tenant/Resident Relations

  • orient new tenants to the property
  • investigate and resolve resident complaints and concerns in a timely and efficient manner
  • enforce occupancy policies and procedures
  • maintain timely communications with residents and tenants

Maintenance

  • monitor and complete maintenance and repairs timeously and cost-effectively
  • ensure security of premises and maintain security devices
  • organize incoming and outgoing inspections and prepare inspection reports
  • implement preventative maintenance programs
  • oversee capital improvement projects
  • negotiate and manage contracts with outside vendors

Staff Management

  • hire, train and evaluate property staff
  • direct and control all personnel and resources to ensure property is properly maintained and owner objectives met

Job Requirements:

Education and Experience

  • Bachelor’s degree in Business Administration/ Marketing or equivalent experience.
  • understanding of financial and accounting principals
  • understanding of marketing and customer service principles
  • working knowledge of marketing and sales activities
  • working knowledge of budgets and financial statements
  • working knowledge of contracts and agreements
  • working knowledge of building and grounds maintenance
  • computer proficiency including MS Office and property management software
  • knowledge of relevant local, state and federal legislation and regulations

Key Competencies

  • Attention to detail
  • Data collection and management
  • Working knowledge of property regulations.
  • Strong organizational and time management skills.
  • Excellent communication and negotiation skills.
  • Good customer service skills
Contact Information: HR Department
Email Address: hr@nakigroup.com

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