Front Office Supervisor

Job Responsibilities: 

  • Maintain complete knowledge of and comply with all departmental policies and service procedures/standards 
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended  
  • Anticipate tenant’s needs, respond promptly and acknowledge all tenants, however busy and whatever time of day 
  • Maintain positive tenant relations at all times 
  • Resolve tenants complaints, ensuring tenants satisfaction  
  • Monitor and maintain cleanliness, sanitation and organization of assign work areas 
  • Monitors the personnel of these operations to ensure tenants receive prompt, cordial attention and personal recognition 
  • Ensures staff, particularly tenants contact personnel, are familiar with members, known repeat tenants and other VIPs and provide special attention and recognition 
  • Coordinates exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security 
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained 
  • Schedules and regularly conducts routine inspections of areas under control 
  • Other tasks assigned by Operations Manager. 

Job Requirements: 

  • Education: Bachelor’s degree of Hotel and Tourism Management or degree in hospitality management (Masters preferred) 
  • Knowledge: Local and international in hospitality industrial. 
  • Experiences: Minimum 3 years in hospitality in particular with a luxury Service Apartments or Hotels. 
  • Computer and office technology: Microsoft Office, Internet, Email
  • Language: Good command of English and Chinese  
  • Skills: Time Management, Organizational Skills, communication and interpersonal skills, capacity building skills, people skills flexible, Team players and good in problem solving 
Contact Information: HR Department
Email Address:

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