Skybar Supervisor

JOB SUMMARY

The Skybar Supervisor is responsible for managing daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. He/she is responsible for the direct implementing and maintaining a service and management philosophy of supervising and training of all staff members.

JOB DESCRIPTION

Skybar Operations:

• Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Skybar Team.
• Manage daily team attendance and team performance to make sure they follow company SOP and daily Skybar checklist.
• Prepare daily routine for Skybar to check for readiness of rooftop area to ensure its kept clean, organized, welcoming, and organizing handout pool towels.
• Implement and ensure the company health, hygiene & safety policy is met at all times.
• Maintain the overall cleanliness and tidiness of the bar, server, display, glassware, and tables.
• Manage quality of drinks and speed of service to follow by company SOP and to ensure drink is prepared and served in line with company standards & recipes.
• Ensure Skybar team to promote drinks/food to customer for up selling to increase revenue.
• Planning regular and special event menu.
• Responsibility for the creation of cocktail menus and update menu changes on the point of sale (POS) terminal.
• Monitor Happy Hour set-up and service, ensuring agreement to hotel standards.
• Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to client.
• Review sales and beverage costs for previous day, resolve discrepancies with accounting team. Track actual against budget.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service, rectify deficiencies with respective personnel.
• Conducting probation and formal performance appraisal in line with company guidelines.
• Manage office 365 suite for Skybar Department accurately including email, one drive, SharePoint, and make sure there is a correct file/folder/report in the system following company’s guidelines.
• Report to department head or relevant department immediately and on time in case of finding any lost or broken items on the rooftop or in public area either from client or employee.

 

Guest Service Excellence and Guest Relations:

• Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
• Ensuring a warm and welcoming atmosphere for guests arriving at the rooftop, creating a positive first impression.
• Create a positive company image in every interaction with internal and external tenants.
• Address and resolve guest issues or complaints promptly and professionally, ensuring guest satisfactions.
• Ensure the Skybar team follow up and follow through with guest requests until it’s completed.
• Handle escalated situations diplomatically, providing appropriate solutions to enhance guest experience.
• Ensure to gather feedback from guests regarding the Skybar operation, taste of the foods & drinks, and report to department head for better improvement.

 

Inventory Management:

• Manage lifecycle of stock, time to order, FIFO, and stock level to meet minimum requirement of daily service. Establish parlevels for supplies, liquor, beer, wine, and equipment.
• Ensure all drinks are correctly labelled and tracked FIFO.
• Produce monthly report of shrinkage and expiration of products.
• Propose any creative idea for any shrinkage or upcoming expire product to push for promotional drinks and/or for drink tasting.

 

Safety and Security:

• Monitor the rooftop, stay alert for the safety and security of guests and staff.
• Maintain guest confidentiality at all levels.

 

Others:

• Adhere to company brand standards.
• Perform other duties as assigned by Superior/Management.

 

JOB REQUIREMENT

Knowledge:

• Education: Bachelor’s degree in Hotel and Tourism Management or related field.
• Experience: Minimum 5 years in hospitality, in particular with luxury serviced in hotels or restaurants.
• Knowledge: Knowledge of overall bar’s operation including cocktail mixology, coffee barista standards, and drinks presentation.

 

Skills & Abilities:

• Language: Good command of Khmer, English, other language is a plus.
• Computer literacy: Proficiency in POS, Microsoft office and Email.
• Other: Ability to work independently and collaboratively in a fast-paced environment.

• Strong problem-solving skills and the ability to adapt to changing priorities.
• Reliable, capable of multi-task, work well in team, and work under pressure.
• Strong interpersonal skills to support relationships with a broad range of stakeholders.